Refund policy

Returns & Exchanges

We want you growing, not waiting on paperwork. You have 30 days from the day your order arrives to start a return.

Starting a return

Head to our returns portal and enter your order number and email. You'll pick your items, tell us what happened, and get a prepaid shipping label. No phone calls, no waiting on an email reply.

Free returns with Redo coverage

At checkout you can add Redo coverage to your order. If you do:

  • Your return shipping label is free.
  • Your package is protected if it's lost, stolen, or damaged in transit. We'll replace it or refund you, no claim paperwork on your end.

Without coverage, you can still return eligible items. The cost of the return label comes out of your refund.

What can be returned

Items must be unused, in the same condition you received them, with tags on and in the original packaging.

For health, safety, and plant-viability reasons, these are final sale and cannot be returned:

  • Nutrients and fertilizers
  • Grow tents
  • Grow light bulbs and lamps
  • Live plants
  • Custom and special-order items
  • Hazardous materials
  • Anything purchased on sale or clearance

Damaged, defective, or wrong items

Check your order as soon as it lands. If something arrived broken or we sent the wrong thing, start a return in the portal and upload a photo. We cover the return shipping on our mistakes and we'll make it right.

Refunds

Every return gets a quick look from our team before approval. Once your item is back and checked, your refund goes to your original payment method within [X] business days. You can also choose store credit or an exchange in the portal.

Questions?

Email us at TheGrowersDepot@yahoo.com or call the shop. We're happy to help you figure out whether something is returnable before you ship it.

Needs confirming

  • The portal link. That's the standard Redo pattern; confirm it resolves on their domain before publishing.
  • Refund timing. Their current policy doesn't give a number. Most merchants say 5 to 10 business days.
  • Free-returns framing. This assumes coverage is opt-in at checkout. If they end up with a different setup, that section changes.
  • The staff review step. I mentioned it plainly since it's in the flow. Some merchants prefer to leave it out.